Publicación: Consumer Experience and Omnichannel Behavior in Various Sales Atmospheres
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Fecha
2020-08-07
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info:eu-repo/semantics/openAccess
Título de la revista
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Frontiers
Resumen
The conceptual framework for our analysis is the approach to environmental psychology first introduced by different authors in 1974. Subsequently in 1982 this concept was applied to retail outlets so as to better understand the effect on consumers of atmospheric stimuli experienced in a physical store. Following the developing trend from traditional marketing to new online sales channels, various authors have sought to transfer and validate these theories with virtual outlets or e-stores, so as to validate them in a context of e-commerce. Our study thoroughly analyses and reviews the most widely accepted models in the study of the influence of sales atmospherics on consumer behavior in physical store environments, and the adaptation and application of such models to today’s omnichannel shopper behavior, where shopping environments combine physical sales settings with new digital sales atmospheres.
Descripción
The registered version of this article, first published in “Frontiers in Psychology, 11, 1972", is available online at the publisher's website: Frontiers, https://doi.org/10.3389/fpsyg.2020.01972
La versión registrada de este artículo, publicado por primera vez en “Frontiers in Psychology, 11, 1972", está disponible en línea en el sitio web del editor: Frontiers, https://doi.org/10.3389/fpsyg.2020.01972
La versión registrada de este artículo, publicado por primera vez en “Frontiers in Psychology, 11, 1972", está disponible en línea en el sitio web del editor: Frontiers, https://doi.org/10.3389/fpsyg.2020.01972
Categorías UNESCO
Palabras clave
experience, purchasing process, digital atmosphere, omnichannel, consumer behavior
Citación
Paz, M. D. R., & Delgado, F. J. (2020). Consumer experience and omnichannel behavior in various sales atmospheres. Frontiers in Psychology, 11, 1972. https://doi.org/10.3389/fpsyg.2020.01972
Centro
Facultad de Ciencias Económicas y Empresariales
Departamento
Economía de la Empresa y Contabilidad