Publicación: Feel free to use my personal data: an experiment on disclosure behavior when shopping online
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Fecha
2021
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Atribución 4.0 Internacional
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Emerald
Resumen
Purpose: The goal of the article is twofold: to determine the effectiveness of monetary incentives for disclosing personal information, and to confirm the existence of a bite the bullet effect whereby people more easily accept providing personal data if they become aware of the requirement when the purchasing decision is almost taken. Design/methodology/approach: An experiment in which participants made a real purchase on the AliExpress marketplace was carried out. They were asked to login either via the Facebook button or by creating a username and password. A different reimbursement of the price paid for their purchase was offered in each case. This information was presented either at the beginning of the purchasing process or just before completing the purchase order. Findings: The monetary incentive proved to work well. The bite the bullet effect could not be assessed because many participants willingly gave their data to the company even if they had decided not to buy anything. Social implications: While people continue to publicly declare that they have privacy concerns, their behavior could not be further removed from such concerns. Practical implications: From a managerial perspective, this is good news. This is a calamity from a policy perspective. More experiments carried out in real settings are needed as a first step for reconsidering public action. Originality/value: Experiment in a completely real setting, in which participants made a purchase using their own credit card.
Descripción
Categorías UNESCO
Palabras clave
privacy, personal data, disclosure behavior, experiment, heuristics, e-commerce
Citación
Centro
Facultad de Ciencias Económicas y Empresariales
Departamento
Economía Aplicada e Historia Económica