Publicación: Different approaches to Spanish e-government: from use to impact
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Fecha
2025-02-12
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info:eu-repo/semantics/openAccess
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Elsevier
Resumen
This paper examines the factors that determine the use of e-government services in Spain. It identifies key determinants, including e-services usage synergies, e-trust, e-skills and socio-demographic determinants of e-government use as an outcome of a logit model with national data from 2023. The main results highlight the key role of ICT skills, confidence in technology and the quality of Internet connectivity, revealing significant disparities between socio-economic groups. Meanwhile, it explores the second and third levels of the digital divide, with a special focus on the information and ICT domain and its effective application, analysing the penetration and main uses of e-government in Spain. Policy recommendations call for the enhancement of digital literacy, the fostering of trust in e-government and the improvement of Internet access for vulnerable populations to promote inclusive digital governance.
Descripción
The registered version of this article, first published in Telecommunications Policy, is available online at the publisher's website: Elsevier, https://doi.org/10.1016/j.telpol.2025.102918
La versión registrada de este artículo, publicado por primera vez en Telecommunications Policy, está disponible en línea en el sitio web del editor: Elsevier, https://doi.org/10.1016/j.telpol.2025.102918
La versión registrada de este artículo, publicado por primera vez en Telecommunications Policy, está disponible en línea en el sitio web del editor: Elsevier, https://doi.org/10.1016/j.telpol.2025.102918
Categorías UNESCO
Palabras clave
e-government, logit model, Internet, digital divide, e-trust
Citación
Gijón, C., Fernández-Bonilla, F., & Ruíz-Rúa, A. (2025). Different approaches to Spanish e-government: From use to impact. Telecommunications Policy. https://doi.org/10.1016/J.TELPOL.2025.102918
Centro
Facultades y escuelas::Facultad de Derecho
Departamento
Economía Aplicada y Gestión Pública