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Authority and Priority Signals in Automatic Summary Generation for Online Reputation Management

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dc.contributor.authorRodríguez Vidal, Javier
dc.contributor.authorCarrillo de Albornoz Cuadrado, Jorge Amando
dc.contributor.authorGonzalo Arroyo, Julio Antonio
dc.contributor.authorPlaza Morales, Laura
dc.date.accessioned2024-05-20T11:43:55Z
dc.date.available2024-05-20T11:43:55Z
dc.date.issued2021-05-01
dc.description.abstractOnline reputation management (ORM) comprises the collection of techniques that help monitoring and improving the public image of an entity (companies, products, institutions) on the Internet. The ORM experts try to minimize the negative impact of the information about an entity while maximizing the positive material for being more trustworthy to the customers. Due to the huge amount of information that is published on the Internet every day, there is a need to summarize the entire flow of information to obtain only those data that are relevant to the entities. Traditionally the automatic summarization task in the ORM scenario takes some in-domain signals into account such as popularity, polarity for reputation and novelty but exists other feature to be considered, the authority of the people. This authority depends on the ability to convince others and therefore to influence opinions. In this work, we propose the use of authority signals that measures the influence of a user jointly with (a) priority signals related to the ORM domain and (b) information regarding the different topics that influential people is talking about. Our results indicate that the use of authority signals may significantly improve the quality of the summaries that are automatically generated.en
dc.description.versionversión final
dc.identifier.doihttps://doi.org/10.1002/asi.24425
dc.identifier.issn2330-1643, 2330-1635
dc.identifier.urihttps://hdl.handle.net/20.500.14468/12479
dc.journal.issue5
dc.journal.titleJournal of the Association for Information Science and Technology
dc.journal.volume72
dc.language.isoen
dc.publisherWiley
dc.relation.centerE.T.S. de Ingeniería Informática
dc.relation.departmentLenguajes y Sistemas Informáticos
dc.rightsinfo:eu-repo/semantics/openAccess
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0
dc.subject.keywordsAuthority and priority signals
dc.subject.keywordsExtractive Summarization
dc.subject.keywordsNatural Language Processing
dc.subject.keywordsSocial Networks
dc.subject.keywordsSocial Media
dc.titleAuthority and Priority Signals in Automatic Summary Generation for Online Reputation Managementes
dc.typejournal articleen
dc.typeartículoes
dspace.entity.typePublication
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relation.isAuthorOfPublication0e0d6c85-2d8e-4fb3-9640-8ad17e875fcc
relation.isAuthorOfPublication29746aa9-9544-4364-8665-8b92a433fbfe
relation.isAuthorOfPublication.latestForDiscovery53880f08-9d78-461b-9d10-89624a089b47
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