Publicación: The usage time of social media as a predictor of customer loyalty
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2024-08-24
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info:eu-repo/semantics/restrictedAccess
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Springer
Resumen
This paper aims to shed light on the potential influence of daily usage time of social media on customer loyalty through social media. The main objective is to identify, on the one hand, possible generational differences regarding usage time and, on the other, what characteristics of social media posts impacting loyal customer outcomes are most affected by usage time. To this end, after an exhaustive review of the current state of the art, an online survey was conducted in the last quarter of 2022 with a sample of 485 individuals to assess their opinions and intentions toward different types of social media posts. Attitudinal responses were collected for 12 study variables, and an independence test and a series of regressions were conducted to validate the hypotheses. The results indicate that there are indeed generational differences in social media usage time. Additionally, it was observed that usage time is a significant predictor of social media loyalty in general and, specifically, for loyalty created through posts with relevant content, campaigns with incentives, and popular content among friends. Among the conclusions of this study is the applicability to the business sector, regarding the various considerations that companies should take into account based on their communication objectives and the target user profile, as well as the type of social media posts they should consider.
Descripción
The registered version of this article, first published in “Current Psychology 43, 28694-28708", is available online at the publisher's website: Springer, https://doi.org/10.1007/s12144-024-06399-2
La versión registrada de este artículo, publicado por primera vez en “Current Psychology 43, 28694-28708", está disponible en línea en el sitio web del editor: Springer, https://doi.org/10.1007/s12144-024-06399-2
La versión registrada de este artículo, publicado por primera vez en “Current Psychology 43, 28694-28708", está disponible en línea en el sitio web del editor: Springer, https://doi.org/10.1007/s12144-024-06399-2
Categorías UNESCO
Palabras clave
Usage time, Social media, Loyalty, Generations
Citación
Dávila Espuela, N., Reina Paz, M. D., & Erro-Garcés, A. (2024). The usage time of social media as a predictor of customer loyalty. Current Psychology 43, 28694-28708. https://doi.org/10.1007/S12144-024-06399-2
Centro
Facultades y escuelas::Facultad de Ciencias Económicas y Empresariales
Departamento
Economía de la Empresa y Contabilidad