Publicación:
NLU for integral management of watch functionalities

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2023
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Atribución-NoComercial-SinDerivadas 4.0 Internacional
info:eu-repo/semantics/openAccess
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Universidad Nacional de Educación a Distancia (España). Escuela Técnica Superior de Ingeniería Informática. Departamento de Lenguajes y Sistemas Informáticos
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Resumen
Conversational assistants and chatbots have become popular tools that can quickly answer users' requests to help them solve simple tasks. One of the most important goals of a conversational assistant is to understand a user's intent, that is, NLU. To carry out this aim, intent classification is one of the most important tasks. Thus, this thesis aims to design and implement a benchmark to test different models that can be included for a intent recognition system in order to improve a stage that already exists in Aura (Telef´onica's virtual assistant). The resulting module can classify user utterances regarding watch actions. Recent advances in natural language by using labels from a predefined set of intents. The best model achieves an improvement of accuracy concerning the solution that is currently used by the company.
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Categorías UNESCO
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Intent classification, Machine Learning, Natural Language Processing, transformers, classes
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Facultades y escuelas::E.T.S. de Ingeniería Informática
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Lenguajes y Sistemas Informáticos
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