Authority and Priority Signals in Automatic Summary Generation for Online Reputation Management

Rodríguez-Vidal, Javier, Carrillo de Albornoz, Jorge, Gonzalo, Julio y Plaza, Laura . (2021) Authority and Priority Signals in Automatic Summary Generation for Online Reputation Management. Journal of the Association for Information Science and Technology Vol 72 (5), p. 583-594

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Título Authority and Priority Signals in Automatic Summary Generation for Online Reputation Management
Autor(es) Rodríguez-Vidal, Javier
Carrillo de Albornoz, Jorge
Gonzalo, Julio
Plaza, Laura
Materia(s) Informática
Abstract Online reputation management (ORM) comprises the collection of techniques that help monitoring and improving the public image of an entity (companies, products, institutions) on the Internet. The ORM experts try to minimize the negative impact of the information about an entity while maximizing the positive material for being more trustworthy to the customers. Due to the huge amount of information that is published on the Internet every day, there is a need to summarize the entire flow of information to obtain only those data that are relevant to the entities. Traditionally the automatic summarization task in the ORM scenario takes some in-domain signals into account such as popularity, polarity for reputation and novelty but exists other feature to be considered, the authority of the people. This authority depends on the ability to convince others and therefore to influence opinions. In this work, we propose the use of authority signals that measures the influence of a user jointly with (a) priority signals related to the ORM domain and (b) information regarding the different topics that influential people is talking about. Our results indicate that the use of authority signals may significantly improve the quality of the summaries that are automatically generated.
Palabras clave Authority and priority signals
Extractive Summarization
Natural Language Processing
Social Networks
Social Media
Editor(es) Wiley
Fecha 2021-05-01
Formato application/pdf
Identificador bibliuned:DptoLSI-ETSI-GPLNyRI-Jrodriguez-0003
http://e-spacio.uned.es/fez/view/bibliuned:DptoLSI-ETSI-GPLNyRI-Jrodriguez-0003
DOI - identifier https://doi.org/10.1002/asi.24425
ISSN - identifier 2330-1643, 2330-1635
Nombre de la revista Journal of the Association for Information Science and Technology
Número de Volumen 72
Número de Issue 5
Página inicial 583
Página final 594
Publicado en la Revista Journal of the Association for Information Science and Technology Vol 72 (5), p. 583-594
Idioma eng
Versión de la publicación acceptedVersion
Tipo de recurso Article
Derechos de acceso y licencia http://creativecommons.org/licenses/by-nc-nd/4.0
info:eu-repo/semantics/openAccess
Tipo de acceso Acceso abierto
Notas adicionales This is an Accepted Manuscript of an article published by Wiley in "Journal of the Association for Information Science and Technology Vol 72 (5), p. 583-594", available at: https://doi.org/10.1002/asi.24425
Notas adicionales Este es el manuscrito aceptado del artículo publicado por Wiley en "Journal of the Association for Information Science and Technology Vol 72 (5), p. 583-594", disponible en línea: https://doi.org/10.1002/asi.24425

 
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Creado: Fri, 26 Jan 2024, 21:21:51 CET