Banks and financial discrimination: what can be learnt from the spanish experience?

Fernández Olit, Beatriz, Ruza, Cristina, Cuesta, Marta de la y Matilla García, Mariano . (2019) Banks and financial discrimination: what can be learnt from the spanish experience?. Journal of Consumer Policy 42 (2), (2019)

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Título Banks and financial discrimination: what can be learnt from the spanish experience?
Autor(es) Fernández Olit, Beatriz
Ruza, Cristina
Cuesta, Marta de la
Matilla García, Mariano
Materia(s) Economía
Abstract The paper analyses the phenomenon of financial discrimination that have been identified in many developed countries in the aftermath of the financial crisis. We would consider the process of quality worsening in the provision of banking products and services as part of the increasing problem of financial exclusion, which should consider not only the physical access to branches but also the difficulties of use of banking services and products. Our primary concern is focused on the collective of vulnerable customers, so we have carried out an analysis at a micro-scale (urban districts and municipalities) to identify the main determinants of the financial discrimination of territories according to their socioeconomic profile. This study constitutes a first attempt to analyse financial discrimination in the provision of banking products and services at an urban micro-scale. We have considered as good references the cases of Madrid and Barcelona in Spain, large urban territories with high level of social inequality. The methodology that had been applied is quantile regressions, useful technique for analysing the ‘extreme’ nature of the phenomenon of financial discrimination. Our results confirm that the more overloaded branches are settled in districts characterised by a lower socioeconomic profile, indicating a banking industry trend towards ‘low-cost’ retail banking to serve the group of less profitable – more vulnerable customers. Some recommendations are outlined for policymakers in line with the aims and scope of the Payment Accounts Directive of the European Union.
Palabras clave financial inclusion
discrimination
social inequality
vulnerable customer
financial crisis
financial system restructuration
quantile regressions
Editor(es) Springer
Fecha 2019-04-15
Formato application/pdf
Identificador bibliuned:DptoEA-FECO-Articulos-Cruza-001
http://e-spacio.uned.es/fez/view/bibliuned:DptoEA-FECO-Articulos-Cruza-001
DOI - identifier https://doi.org/10.1007/s10603-019-09412-5
ISSN - identifier 0168-7034 - eISSN 1573-0700
Nombre de la revista Journal of Consumer Policy
Número de Volumen 42
Número de Issue 2
Página inicial 303
Página final 323
Publicado en la Revista Journal of Consumer Policy 42 (2), (2019)
Idioma eng
Versión de la publicación acceptedVersion
Tipo de recurso Article
Derechos de acceso y licencia http://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
Tipo de acceso Acceso abierto
Notas adicionales The registered version of this article, first published in Journal of Consumer Policy, is available online at the publisher's website: https://doi.org/10.1007/s10603-019-09412-5
Notas adicionales La versión registrada de este artículo, publicado por primera vez en Journal of Consumer Policy, está disponible en línea en el sitio web del editor: https://doi.org/10.1007/s10603-019-09412-5

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Creado: Tue, 12 Dec 2023, 04:55:53 CET